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Welcome to My Promotions - more than great deals!

Returns

What happens if the finished product isn’t what I ordered? 

If you are not happy with your product, please email the My Promotions sales team within 7 days to discuss your issue.

What issues will be considered for a return?

My Promotions can discuss a claim if your finished product fits within one of the below categories.  Claims cannot be considered because of a change of mind or company logo after approving your order with us.

Faulty product
Doesn’t match the description or image on My Promotions website
Decoration doesn’t match your artwork proof

What will I need to do? 

My Promotions will need photos of your finished order to confirm your claim.  In some instances, a couple of samples may need to be returned prior to your claim being approved.  All stock returns will be arranged by My Promotions.